Golorry Privacy Policy — Your data is completely safe

1 Introduction & Purpose of the Privacy Policy

Golorry (referred to hereinafter as "we", "golorry", or the "Platform") is one of Bangladesh's most trusted online gaming platforms. We believe that every user's privacy is a fundamental right. That is why golorry's Privacy Policy has been designed to let you use our platform with complete confidence.

This privacy policy explains what information golorry collects, why it is collected, how it is used, and the steps we take to protect your data. By using the golorry.app website or any related services, you agree to this privacy policy.

Golorry may update this policy at any time. If changes are made, the date at the top of the page will be updated, and users will be notified of any significant changes.

2 What Information We Collect

Golorry collects only the information that is necessary — nothing more. We primarily collect three types of data:

Golorry never stores your full bank card number or CVV. Payment details are held in encrypted form on the secure servers of our payment gateway providers.

3 How We Collect Information

Golorry collects information through various methods, all of which are fully transparent:

• Directly from you: Information you provide during registration, KYC verification, deposits, or when contacting support.
• Automatically: Technical information is collected through cookies, log files, and web beacons while you browse golorry.
• From Third Parties: Required verification information from identity verification services or payment providers.
• Social Login: If you log in using a social media account, we receive the basic information shared by that platform.

4 How Your Information Is Used

Golorry uses your information only for specific, legitimate purposes. Details are outlined below:

• Account Management: To create, verify, and secure your golorry account.
• Payment Processing: To ensure deposits and withdrawals are completed correctly.
• Customer Support: To handle your questions, complaints, and support requests.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Legal Compliance: To comply with international AML and KYC requirements.
• Service Improvement: To improve golorry's platform and enhance your gaming experience.
• Notifications & Promotions: To send you offers and updates with your consent (you can opt out at any time).
• Responsible Gaming: To monitor your gaming behaviour, identify problematic patterns, and provide timely support.

5 Sharing Information with Third Parties

Golorry never sells your personal information. However, limited data may be shared in certain circumstances:

• Payment Service Providers: Your information is shared with bKash, Nagad, and Rocket to process and verify transactions.
• Identity Verification Services: With accredited verification agencies for the KYC process.
• Game Software Providers: Minimum data required for game operation.
• Law Enforcement Agencies: Under a court order or legal obligation.
• Licensing Authority: For regular audits and oversight by regulatory authorities.

All third parties listed above operate under strict confidentiality agreements with golorry and are prohibited from using any received information for any other purpose.

6 Cookie Policy

Golorry uses cookies to improve platform functionality and personalise your experience. We use the following types of cookies:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand how the platform is being used (without any personally identifiable information).
• Marketing Cookies: To show you relevant offers. You can opt out of this at any time.

You can delete or block non-essential cookies at any time through your browser settings. Keep in mind that disabling certain cookies may affect how some features on golorry work.

7 Data Retention & Deletion

Golorry retains your data only for as long as necessary. Retention periods vary depending on the type of information and applicable legal requirements:

• Account Information: For the duration of account activity and up to 5 years after closure (as required by law).
• Financial Transaction Records: Minimum 5 years, as required under AML regulations.
• Gaming History: Up to 2 years after account closure.
• Cookie Data: Ranging from 1 day to 2 years depending on the cookie type.
• Support conversations: Up to 1 year after resolution.

After the designated retention period, data is automatically deleted or anonymized. You may also contact the support team at any time to request early deletion — golorry will fulfill this request unless a legal obligation requires otherwise.

8 Your Rights

Under golorry's Privacy Policy, you are entitled to the following rights:

• Right to Access: You have the right to know what information golorry holds about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request the deletion of all your personal data where there is no legal obligation requiring its retention.
• Right to Restrict Processing: You may request that the use of your information be restricted under certain circumstances.
• Right to Data Portability: You can receive your data in a commonly used, portable format.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.

To exercise these rights, contact the golorry support team. We typically respond to requests within 30 days.

9 Children's Privacy

Golorry strictly does not provide services to anyone under the age of 18. We do not knowingly collect data from minors. If any such data is collected inadvertently, it will be deleted immediately upon discovery and the associated account will be closed.

If you believe a minor has created an account on golorry, please contact our support team immediately.

10 Security Measures

Golorry employs industry-leading security measures to protect your data:

• SSL/TLS 256-bit Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Regular audits conducted by independent third parties.
• Firewall & DDoS Protection: Active on the server at all times.
• Staff Training: All golorry staff are trained in data privacy and confidentiality.
• Limited Access Policy: Only authorized personnel have access to your data.

In the event of a security breach, we will notify affected users within 72 hours and take immediate steps to resolve the issue.

11 International Data Transfers

Golorry primarily stores data on servers in Bangladesh and the Asia-Pacific region. In some cases, data may be transferred to international servers. When this occurs:

• All data in transit is always encrypted.
• If the recipient country lacks adequate data protection laws, protection is ensured through additional contractual safeguards.
• All of golorry's international partners comply with GDPR and equivalent security standards.

12 Changes to the Privacy Policy

Golorry may update this Privacy Policy when necessary. In the event of any changes:

• The "Last Updated" date at the top of the page will be revised accordingly.
• Registered email addresses will be notified of any significant changes.
• Continued use of golorry after any changes have been made will be considered acceptance of the updated policy.
• Previous versions are retained and can be made available upon request.

13 Contact & Complaints

For any privacy-related questions, concerns, or complaints, please contact golorry's dedicated privacy team:

• Email: [email protected]
• Support Channels: Platform live chat (available 24/7)
• Response Time: Usually within 3 business days

If golorry does not resolve your complaint to your satisfaction, you have the right to submit a complaint to our licensing authority.